I missed the train to LA due to several delays that occurred in the route from NY to Chicago. Now I'm in a long line to talk with a passenger services person. The problem is that the substitute ticket automatically sent to me--surprisingly…

Yes, this is how Amtrak works: Delay. The train stopped at Albany-Rensselaer, for about two and half hours, and doesn't seem to depart for how long I don't know. I'm afraid that I might miss a return train to LA at Union Station, Chicago, …